Have you every created a Customer Journey Map to tell the story of the customer’s experience: from initial contact, through the process of user engagement? It is extremely important and can focus on a particular part of the story or give an overview of the entire user experience.

ABCD Publisher Reporting Project
Native Jewelers Society
Paradise Cove Spa
Best Tutor4 U

ABCD

Native Jewelers Society

Paradise Cove

Best Tutor 4 U

Channel Website Project:
CMS Layout Visual Guideline
CMS Layout Visual Guideline Front-end to Back-end (Item#s corresond with task files below)
Scrum Front-end User Tasks for Websites
Scrum Back-end User CMS Tasks for Websites